Common Questions

Here are the common questions that match your criteria. If you have additional questions, please return to the common questions page.

Gas - Logs

• Can I position my gas logs in a different fashion or use a different log set?
• Why do logs collect soot?
• How do I clean my gas logs?
• What do I do if one of my gas logs breaks?

• Can I position my gas logs in a different fashion or use a different log set?
Not on a direct vent or B vent model. A gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by AGA or UL. Changing any of the specifications or placement of the logs could void your manufacturer's warranty, and possibly even your homeowner's warranty.

• Why do logs collect soot?
Sooting is a result of impingement caused by incomplete combustion, i.e. flames coming in contact with a surface, cooling the flame, and preventing combustion.

• How do I clean my gas logs?
Never, ever wash your logs. Remove the logs carefully from the fireplace in a box, take them outside and use a soft brush or vacuum to clean them. Make sure you replace the logs exactly as they were originally placed.

• What do I do if one of my gas logs breaks?
You will need to contact the dealer in your area to order a new log. Do not use your fireplace until your log set is complete and placed properly. Operating the fireplace without a complete log set, or if improperly placed, can cause sooting.