Common Questions

Here are the common questions that match your criteria. If you have additional questions, please return to the common questions page.

Pellet

• Can I buy online?
• Should I have any type of inspection done to my stove or insert?
• Can I install a stove or insert myself?
• Why are pellet stoves so popular?
• What are pellets made of?
• Can I burn corn in my pellet stove?
• Does the cost of the stove/insert include everything I will need for the installation?
• How can I find the model number?
• How often should I clean my firepot?
• How often should I clean my firebox ash?
• How often should I clean my heat exchanger?
• How often should I clean my vent/chimney system?
• How often should I clean my blowers?
• Can I still purchase a ceramic firepot for my pellet stove?
• Which Quadra-Fire pellet stove will operate in event of a power outage?
• My cleaning rod for the firepot is sticking.

• Can I buy online?
Click here for our Online Sales Policy.

• Should I have any type of inspection done to my stove or insert?
Yes. We recommend annual servicing by a qualified serviceperson. This will ensure that your appliance is functioning properly.

• Can I install a stove or insert myself?
Installation of our hearth products must be done in strict accordance with local or national building codes, and the unit's installation manual. We recommend that our products be installed by a factory-trained professional. You can find a factory-trained professional on this website under the Dealer Locator section.

• Why are pellet stoves so popular?
They are very easy to use. Quadra-Fire pellet stoves offer automatic ignition (no matches or buttons to push), and a thermostat which can regulate the room (or house) temperature perfectly, turning the stove on and off whether you're at home or away. Plus, they cleanly burn pellet fuel which is an environmentally friendly choice!

• What are pellets made of?
Pellets are made by compressing fine sawdust through a high-speed molding process. There are no additives; the natural binders and resins in the wood hold the pellet together.

• Can I burn corn in my pellet stove?
In newer pellet stoves from Quadra-Fire you can. We recommend burning a maximum mix of 80% corn/20% pellets. A 50/50 mix of corn and pellets is ideal for optimal burn.

• Does the cost of the stove/insert include everything I will need for the installation?
No. The Manufacturer’s Suggested Retail Price (MSRP) shown on the website includes the fireplace or appliance only. Piping, surrounds, gas or electric connections, and installation will be in addition to this suggested price.

• How can I find the model number?
The model number will be located either in the hopper or on one of the side panels. On that rating plate is your model number and serial number.

• How often should I clean my firepot?
In some cases, it may be necessary to clean the firepot on a daily basis. The build-up of clinker material will depend on the quality of fuel being used. Firepot cleaning involves simply pulling the cleanout rod on the front of the stove. If the rod is hard to pull, it may be necessary to use a scraper or screw driver to chip away the carbon material that has built up on the bottom plate of the firepot. Once debris is chipped away, the rod will be easy to pull.

• How often should I clean my firebox ash?
The firebox ash should be removed at the same time that the firepot is cleaned. Frequent cleaning of the ash in the firebox will help slow down the build-up of ash in the exhaust blower and vent system. Deposit ashes in a non-combustible container.

• How often should I clean my heat exchanger?
The heat exchangers can be cleaned by pulling the 2 rods located under the top lid of the stove. The rods should be pulled each time the firepot is cleaned. A more thorough cleaning will be needed at least once a month. This will include removing the baffle plates in the firebox and accessing the clean-out plate on the right hand side of the stove. This is necessary to remove the excess ash that is left behind from the use of the pull rods for the heat exchanger tubes.

• How often should I clean my vent/chimney system?
This needs to be cleaned and inspected at least once per year. It may be necessary to perform more frequent cleaning if there is a lot of horizontal pipe sections. Ash will build up more quickly in the horizontal sections.

• How often should I clean my blowers?
The blowers may only need to be cleaned once per year. If the use of the stove is heavy, then it may need to be done more frequently. If the blower is getting noisy, then the fan blades will need to be cleaned.

• Can I still purchase a ceramic firepot for my pellet stove?
No, ceramic firepots were discontinued in 1996. Conversion kits are available to convert your older unit to the new style EZ Clean cast firepot.

• Which Quadra-Fire pellet stove will operate in event of a power outage?
All of our pellet stoves will operate in the event of a power outage if you have generator backup. There is no battery back-up system built in to the pellet stove itself.

• My cleaning rod for the firepot is sticking.
Carbon is building up on the plate, making the rod harder to pull. Loosen the slide plate bolt to the point where the distance between the firepot bottom and the slide plate is about a dime's width. That should help with opening and closing the firepot.